SERVICE DESK

Highly customizable yet easy-to-use software to meet your expectations with the client services team. Helps you monitor the client queries and manage the service level agreement. It gives you the freedom to generate customized reports and save them for future use.

    Asset Management

    With Nexgen Servicedesk,you can effortlessly track and manage your organization’s assets, including hardware, software, and equipment. Maintain a comprehensive inventory, track asset details, and ensure timely maintenance and upgrades. Record vital information such as purchase date, warranty details, vendor information, and more. This comprehensive approach ensures that you have a 360-degree view of your assets, facilitating better decision-making.



      Problem Management

      Identify recurring issues, analyze root causes, and implement permanent solutions to prevent future incidents. By addressing the root cause rather than merely fixing symptoms, businesses can eliminate problems at their source, reducing the chances of repeated disruptions. Streamline the problem-solving process and drive continuous improvement.